Call Center

Incoming call distribution systems

If your business is connected with intensive reception of calls or selling on the phone, and it is important to you to ensure precise and qualitative processing of calls and obtain statistics, then the specialized program module Call Center which is connected to the office telephone exchange will allow you to create an operator service for the processing of incoming and outgoing calls.

Furthermore, the office communications system in this case can be programmed so that the call load would be evenly distributed among all the operators. And if all operators are busy, the system creates a waiting queue, giving the caller a voice greeting or other information about the company. Additional options allow the manager to observe the work of the operators, as well as to obtain statistics of all the calls and operatively react to the changes in telephone load.

By installing the Call Centеr system in your company, you will raise the quality and effectiveness of client service to the highest level!

Completed works

Hobby Hall
In 2001, telephone and computer networks and an office telephone exchange were installed.
Venden
In 1999 a telecommunication network and office telephone exchange were installed.
Rietumu Capital Centre
In 2008, our long cooperation with Rietumu Bank was crowned with one of the most complicated and interesting objects in the history of the company - the A+++ class business centre Rietumu Capital Centre.
BTA
In 1999 our employees installed a telephone exchange Matracom M 6501 in the main office Filiāle Centrs. In 2003 an exchange of the same type was installed in RC Rīga. Afterwards both of them were united in a single network, using the VoIP technology.

Call Center DescriptionPDF, 615 KB

Contact person

Viktor Solodarenko

Project managers
Manager of telecommunication projects

Phone: 67 840 840
E-mail: v.solodarenko@ts.lv

Our pride - our works